Troubleshooting and FAQ

My Todoist panel is empty; no tasks or projects are showing

This is probably due to Todoist's low rate limit. If you have Todoist open in multiple places simultaneously (Sunsama panel, Todoist app or web page, etc), this almost always will overload the rate limit, and no more requests can be made and new tasks/updates won't show.

The solution is to close wherever your Todoist is open and wait a minute or two. Then, try opening the Todoist panel in Sunsama and refreshing. Usually the rate limit will reset and you'll be able to see your tasks again.

To prevent this occurring, limit the places where Todoist is open while using Sunsama.

Todoist tasks are getting auto-completed

When tasks originate from the calendar and are added to the task list, they will auto-complete when the end time passes. This happens for any task that comes from the calendar.

If you are using Todoist's popular Google calendar integration, you'll run into this issue when you do the following:

1. Use Todoist to create an event on your Google calendar
2. Import the calendar event as a task in Sunsama

That task will autocomplete in Sunsama. This workflow above is considered an anti-pattern in Sunsama, since Sunsama treats any event that originates from your calendar as a "meeting" rather than a "task". An alternative would be to not use Todoist (or it's Google calendar integration) to schedule your tasks to your calendar, and instead use Sunsama to schedule your tasks to your calendar directly:

So your workflow would look like:

1. Import the Todoist task you want to work on as a task into Sunsama
2. Drag that imported Todoist task to your calendar

You would no longer have to worry about autocomplete if you take that approach.

Some unsupported filters have been omitted

There's a couple of classes of filters that only work inside of Todoist's UI and not in third-party apps like Sunsama:

• Filters that include the character / If you can remove the / character from your filter it should work.
• Filters that include the ,which is often used to create visual sub-groups. We recommend using simpler filters inside Sunsama without the , for grouping.

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Import by URL Instead

If you are reliant on complex custom views inside of Todoist that Sunsama can not recreate in the same way, we highly recommend that you import tasks "via URL" instead. This lets you look at your tasks inside Todoist and just drop them into Sunsama without leaving Todoist.

Learn how to import tasks by URL here!