Troubleshooting and FAQ

Get help for common issues with Sunsama's Jira integration.

Jira is not loading tasks in desktop app or web app

If you notice that your Jira integration is loading/displaying correctly in the desktop or web app, but not both, please try the following:

  • Remove your Jira account in your Sunsama settings
  • Go to settings > Account Management
  • Logout all sessions
  • Sign back in to Sunsama.
  • Reconnect your Jira account.

If this does not solve the problem, please chat with us in support.