Troubleshooting and FAQ

Get help for common issues with Sunsama's Outlook integration.

Does Sunsama work with self-hosted Exchange servers?

In general, Sunsama does not have support for on-premises or self-hosted integrations as this creates many unique issues we do not have the capacity to support at this time. If your organization hosts Outlook on-premises, you may not be able to integrate your Outlook email.

Microsoft's documentation is very unclear on this point as well.

We have customers with hosted Exchange servers that can integrate with Sunsama, while we have others that can't. The reasons for not being able to vary, like the Exchange server versions being too old and not supporting the latest Microsoft Graph API, or some security setting that prevents the API from properly accessing the data.

One thing that is common to all that work, is that they login with a Microsoft account (meaning that they can login at, for example), even with a hosted exchange server (which isn't used for authentication, but for emails/calendars, etc.).

Can I open emails in Superhuman rather than Outlook?

Yes. Change your email client to Superhuman by going to your Settings and navigating to the Email page. More information on this page.

Do the actions I take on the email in Sunsama happen in Outlook?

Yes, if you "Delete", "Archive", "Mark Unread", or "Flag" an email within Sunsama, that action is taken on the email in Outlook.