Troubleshooting and FAQ

All my emails aren't loading or showing

Please try the following:

Click "Filter" and make sure to show archived and imported emails.
Ensure you don't have multiple labels simultaneously selected. Sunsama will only show emails that match all selected labels.

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The labels in the Gmail panel are additive. So if you want to see the emails under just one label, make sure others aren't also selected.

Do the actions I take on the email in Sunsama happen in Gmail?

Yes, if you "Archive", "Move to Trash", or "Mark as Unread" an email within Sunsama, that action is taken on the email in Gmail.

Why do I see more emails in my Gmail folder than should be there?

Check in the "Archived" toggle in your filter settings. If you are viewing archived emails, you will see any emails that are in your selected folder or have been in that folder that are now archived.

Error message: "Speak with your GSuite administrator"

If you are seeing this error message in your Gmail Integration: "It looks like you do not have the Gmail service enabled. Please speak with your GSuite administrator" you can try these reset steps.

How to fix:

Sign out of Sunsama completely
Go to Google's Account Permissions and Revoke Sunsama's Permissions: https://myaccount.google.com/permissions?continue=https%3A%2F%2Fmyaccount.google.com%2Fsecurity
Sign back into Sunsama from this link: https://app.sunsama.com/signup
When prompted with Google permissions, make sure to check off the check box granting access to email
Re-add the Gmail integration

If you run into any issues, please write to us at [email protected] with a screen recording and/or more details.

Please Re-add the Gmail Integration

This can happen when Sunsama's authorization to Gmail is revoked, this can happen for a variety of reasons like changing your password.

The first thing to try is to simply re-add the Gmail integration:

Click the "Re-add Gmail Account" button you see inside the Gmail panel.
When you see the Google permissions screen be sure to check off any check boxes related to providing email access.

If that doesn't work, you can attempt a full reset of your Gmail permissions, like this:

Sign out of Sunsama completely
Go to Google's Account Permissions Page and Revoke Sunsama's Permissions
Sign back into Sunsama from this link: https://app.sunsama.com/signup
When prompted with Google permissions, make sure to check off the check box granting access to email
Re-add the Gmail integration from your workspace settings

Can I open emails in Superhuman rather than Gmail?

Yes. Change your email client to Superhuman by going to your Settings and navigating to the Email page. More information on this page.