Reporting Issues

Guidelines for reporting bugs and issues to help us resolve them faster.

If you are reporting a bug or an issue you are encountering, the following guidelines can help us resolve your issue faster:

1. Sharing as much detail about what you were doing and what happened.
2. Sharing a screen recording or screenshot of the issue. Videos are always better, if possible.
3. Telling us which app you were using (web, desktop, iPhone or Android).

You can reach us at support@sunsama.com or by using the in-app support chat. Press Cmd/Ctrl K and choose Contact support to open it quickly. This is separate from Sunny, the AI assistant.